Terms of Use

Version: 2.0
Dated: 21st June 2024PREVIOUS CHANGES - February 2025:
3.10. Dormant Accounts
4.6. Minimum deposit updated
5.9. Minimum withdrawal updated
7.1. Inactive accounts updated
8. Responsible Gaming

Terms & Conditions

1. General:

1.1 Below are the Terms and Conditions that are accepted by the player in the deposit process.
1.2 ProntoLive is operated by PremierGaming Limited, a company established in accordance with Maltese Law. PremierGaming Limited was registered on 01.09.2017 under the registration number C82415, and has its registered office at Office 1/3327, Quantum House 75, Abate Rigord Street, Ta Xbiex, XBX1120, Malta.
1.3 PremierGaming Limited is licensed and regulated by the Malta Gaming Authority (MGA) and is therefore authorised to offer casino as well as live casino games. This licence was issued 01.08.2018 with the licence number MGA/B2C/430/2017 and is therefore authorised to offer Type 1 Gaming Services.
1.4 Remote gambling may be illegal in other jurisdiction. It is your responsibility to know whether your participation in the Games is legal in the jurisdiction where you are located. The Company makes no representation as to the legality of its online gambling service in other jurisdictions. This agreement is governed by the laws of Malta and shall be interpreted in accordance with these laws. The place of jurisdiction is Malta.
1.5 PremierGaming Limited is referred to as “PremierGaming”, “we” or “us” or “our” and the player as “you” or “the Player”.
1.6 “Games”, “the Games” or “Game” is referred to as any of the gaming products offered at the Websites.
1.7 These Terms and Conditions may be published in a number of languages, reflecting the same principles, for information purposes and to help players. It is however only the English version that is the legal basis of the relationship between you and PremierGaming. In case of any discrepancy between the English version and the non-English version of these Terms and Conditions, the English version shall prevail.
1.8 These Terms and Conditions constitute a legally binding agreement between the customer and the Company and govern your use of the ProntoLive website. Please read these Terms and Conditions carefully. The Company reserves the right to make changes to these Terms and Conditions at any time without notice. The Company will ensure that the customer is informed about such changes when the customer next logs into the website by asking the customer to accept the revised Terms and Conditions. If the customer refuses consent, the customer will be prohibited from using the ProntoLive service. However, the player will nonetheless be allowed to withdraw their deposits.
1.9 Customers are responsible for reviewing the terms and conditions regularly to ensure that they agree with terms governing the placing of wagers. It is also recommended to review these Terms and Conditions each time you use the website.
1.10 These Terms and Conditions become applicable when you register and confirm your registration details in the registration process at the Website. By registering an account with PremierGaming, you agree that you have read these Terms and Conditions and accept them.
1.11 These T&C come into force as soon as you click on the "Continue" button, by doing so You signify to ProntoLive that You have read these T&C and accept them. By using any part of the Website thereafter You signify that You agree with these T&C. By accepting these T&C you are automatically accepting that you have read and accepted the Bonus Terms and conditions.
1.12 ©2019, NetEnt Product Services Ltd. Scudamore Super Stakes is a trademark of NetEnt Product Services. All Rights Reserved

2. Your Obligations

2.1 You may only open one account on the Website provided by us, PremierGaming has the right to terminate any duplicate account.
2.2 You are over 18 years of age or comply with a higher minimum legal age, stipulated in the jurisdiction of your residence under the laws applicable to you.
2.3 You are solely responsible for the account details to access your account at the Website. In the case there is a suspicion that such information should have been compromised you must inform PremierGaming and take proper actions to prohibit or prevent any unauthorised access to any part of your account or funds.
2.4 You may only use the Games on your own behalf and not on the behalf of any other person or company.
2.5 You may only participate in the Games strictly in your personal non-professional capacity for recreational and entertainment reasons only.
2.6 You are not resident of Afghanistan, Algeria, Angola, Bahrain, Belgium, Bulgaria, China, Cuba, Denmark, Eritrea, Ethiopia, France, Germany, Hong Kong, Indonesia, Iran, Iraq, Ireland, Italy, Kuwait, Libya, Malaysia, Martinique, Mauritania, Mauritius, Morocco, Norfolk Island, North Korea, Oman, Ontario, Pakistan, Portugal, Qatar, Russia, Rwanda, Saudi Arabia, Sudan, Somalia, South Sudan, Singapore, Spain, Syria, Turkey, Tunisia, UAE, Yemen, United Kingdom, United States and its dependencies, military bases and territories including but not limited to American Samoa, Guam, Marshall Islands, North Mariana Islands, Puerto Rico and the Virgin Islands, Yemen (“prohibited countries”).
2.7 You are not allowed to transfer funds from your Account to other players or to receive money from other players into your Account, or to transfer, sell and/or acquire, user accounts.
2.8 You may only participate in any Game only if you have enough funds on your Account for such participation.
2.9 You may not use funds that is tainted or associated with any illegality and does not originate from any illegal activity or source.
2.10 You are solely responsible for reporting and accounting for any taxes or other fees applicable to you under the relevant laws for any winnings that you receive from PremierGaming.
2.11 In relation to deposits and withdrawals of funds into and from your Account, you shall only use such credit cards and other financial instruments that are valid and lawfully belong to you.
2.12 You shall not be involved in any fraudulent, collusive, fixing or other unlawful activity in relation to your and third parties’ participation in any of the Games and shall not use any software-assisted methods or techniques or hardware devices for your participation in any of the Games. We hereby reserve the right to invalidate any betting in the event of such behaviour.
2.13 You may only use the software of your own personal, recreational use in accordance with rules and terms and conditions we have established and in accordance with all applicable laws, rules and regulations.
2.14 You shall be courteous to other players using the Website as well as support personnel employed by PremierGaming and avoid rude or obscene comments.
2.15 When a player makes an attempt to gain an unfair advantage over the casino, this includes strategies like “martingale, double-up and similar systems and strategies” then the casino will take action including the confiscation of winnings and bonus funds. We will only take this action in the event that this behaviour is reasonably evident. The user is prohibited from using devices such as robots, any other external player assistance (EPAs) program, or techniques that distort normal gameplay and give the player an unfair advantage.

3. Your account

3.1 In order for you to be able to play with your first deposit, your personal details are automatically inserted in to our system.
3.2 You may only play with your own personal details at ProntoLive at any single point in time. We reserve the right to close any multiple players that are using the same details or who in any way present to us as the same person. Should we have reasonable grounds to believe that fraud has been committed or attempted, we reserve the right to cancel any related transactions, without prejudice to any other action. Only one player per IP address and/or computer device/household can play at ProntoLive.
3.3 It is your sole responsibility to ensure that the information you enter when you play is true, complete and correct. You are hereby notified that we carry out verification procedures and that your game play may be blocked for access or closed if you are found to supply false or misleading information. You are required to update and keep up to date the mandatory information in the event such information changes.
3.4 If you notice that someone else is playing with your personal details, you must notify us immediately. Failure to do so may lead to you being blocked from accessing ProntoLive.
3.5 It is your sole and exclusive responsibility to ensure that your details are stored securely. You must not disclose your details to anyone. We are not responsible for any abuse or misuse due to your disclosure, whether intentional or accidental, whether active or passive, of your personal details to any third party.
3.6 You are not allowed to transfer funds from your bank account to other players bank accounts or to receive money from other players into your bank account, or to transfer, sell and/or acquire user details.
3.7 ProntoLive reserves the right to refuse or block a player at its sole discretion, but any contractual obligations already made by ProntoLive shall, without prejudice to any rights available at law to ProntoLive, be honoured accordingly.
3.8 ProntoLive prohibits player collusion and do not allow any kinds of robots and programmed devices to participate in game play.
3.9 If you wish to stop playing at ProntoLive permanently, you may do so at any time, by contacting customer support in writing. The decision will be effective and correspond to the termination of the Terms and Conditions. In case the reason behind the decision is related to concerns about possible gambling addiction the player shall indicate it.
3.10. Dormant Accounts
3.10.1. An inactive account is an account that has not been accessed or logged in to for an uninterrupted period of 18 months.
Once Your Account becomes inactive, we will charge a fee of €5.00 per month from your account as an administrative fee until your account real money balance reaches zero, unless you log in to Your Account or withdraw the funds. We will contact you via e-mail 30 days prior to your account becoming inactive to notify you of the consequences thereof.
If you log in after we began charging Your Account with the administrative fee we will cease charging your Account with the administrative fee. You may also request a full refund of the administrative fees charged up until then by contacting support. The period of inactivity starts to run again from your last log-in date.
- We reserve the right to close inactive accounts with zero real money balance at our own discretion.
3.11 In the case a player decides to stop playing at ProntoLive permanently, related information about the player is saved during the period of time requested by regulations, public authorities and enforcement bodies. Related information may include player name, address, phone, email and transactional details.
3.12 When a member's total transactions exceed €2,000.00 or at any time while you play with us, you accept that we may ask you for proof of your identity, age and origin of funds and, even if you are still playing, to block you at our discretion at any time if we are not satisfied with the information with which you have supplied us or in the event that there is delay in supplying the requested information; request a photograph of you holding your colour identification document(s) if we have doubts as to the veracity of your identity. We reserve the right to use additional procedures and means to verify your identity (Know Your Client) when effecting deposits as required in order to comply with regulatory requirements. Such documents may include ID, proof of address, and documentation of Source of Wealth.

4. Deposits into your Account

4.1 We will assign minimum deposit levels and maximum deposit levels as specified on the Website.
4.2 Deposits made to your account should match your gameplay and betting levels. Deposited funds should be wagered accordingly, and no funds shall be withdrawn prior to the use of the deposited funds. If we suspect, at our sole discretion, any form of abuse, such as when a deposited amount is not used for an appropriate level of gameplay and the player requests a withdrawal for that deposited amount, or if we suspect you are exploiting exchange rate fluctuations to make financial gains through arbitrage, we have the right to cancel deposits, withdrawals, freeze or confiscate funds(including winnings), and permanently close the account without prior warning or notification. We may also ask for satisfactory proof of deposit and additional copies of personal identification and other documents at any point during the account's existence. Before processing any withdrawal request, the decision to do so rests entirely with us, and if we are not satisfied with the provided documentation, we may cancel the withdrawal and return the funds to the account, or confiscate the funds, block the account indefinitely, and
potentially report the situation to the relevant authority.
4.3 Deposited amounts are available on the Account within a reasonable amount of time after the confirmation of the deposit on all available deposit options unless extra verification procedures are needed as stated in 4.5.
4.4 We reserve the right to use additional procedures and means to verify your identity (Know Your Client) when effecting deposits into your Account.
4.5 If PremierGaming mistakenly credits your Account with winnings that do not belong to you, whether due to a technical or human error or otherwise, the amount will remain property of PremierGaming and the amount will be transferred from your Account. If prior to PremierGaming becoming aware of the error you have withdrawn funds that do not belong to you, without prejudice to other remedies and actions that may be available at law, the mistakenly paid amount will constitute a debt owed by you to PremierGaming. In the event of an incorrect crediting, you are obliged to notify PremierGaming immediately by email.
4.6 The minimum Deposit amount is 200 SEK.
4.7 PremierGaming accept payments made in EURO or other currencies as notified on the Website from time to time.
4.9 PremierGaming reserves the right to use additional procedures and means to verify your identity both before and after effecting deposits into your Member Account. It is unlawful to deposit funds from ill-gotten means.

5. Withdrawals

5.1 Withdrawals will be made to your bank account under the “Withdrawal” pages. Please see our dedicated Payment Information Pages for the current fee structure and time to execute withdrawals. Whenever possible, PremierGaming shall pay your withdrawals by using the same method you would have utilised to make your deposits. Withdrawal payments may only be made in the name of and to the registered End user. Withdrawals may only be remitted to the original source of funds used for deposit.
5.3 The players must play the full deposit before asking for a withdrawal. If it's not wagered at least once the withdrawal request will be cancelled.
5.4 Withdrawals will be remitted only to the same account from which the funds paid into the player’s account originated. The company reserves the right to take all necessary measures to confirm all details. This will be done within a reasonable time frame.
5.5 The payment managers employed by PremierGaming will carry out additional verification procedures for any pay-out exceeding the equivalent of €5,000.00 or cumulative deposits exceeding €2,000.00, and further reserves the right to carry out such verification procedures also in case of lower pay-outs. Such verifications may for example include copies of a member’s passport and/or copies of a member’s utility bills.
5.6 Kindly be aware that our products are consumed instantly during gameplay. Thus, we cannot provide refunds, returns of goods, or cancellation of your service when playing. If you play a game with real money, the money will be drawn from your player account instantly.
5.7 PremierGaming is not a banking institution and you are not to expect any interest.
5.8 PremierGaming reserves the right to charge a fee should you request a withdrawal without a Member Account turnover that is equal or more than the amount of funds deposited.
5.9 When a customer is verified and no further checks need to be done on the account PremierGaming normally settles within 5 minutes. Intermittently banks are down or they have schedule maintenance windows. This happens normally during weekends. During such events the system will not be able to settle payouts until the service from the banks is resumed.
5.10 Our System is continuously monitoring transactions coming in and out. Some transactions may be flagged to be reviewed by our team to check that there is no AML issues. Big amounts are normally flagged out for additional checks. Until reviewed the payout will be kept Pending. One can monitor or Cancel a Payout in the Pending Withdrawals screen.
5.11 The minimum Withdrawal amount is 200 SEK.

6. Exceptional Circumstances

6.1 Unexpected technical problems or circumstances outside the control of PremierGaming such as technical problems at third party providers allows PremierGaming to cancel bets and give refunds to players.
6.2 PremierGaming has the right to limit, cancel and refuse bets in case they are considered to be too large or if we see that the betting pattern of the player takes place in such a way that the system is being abused.
6.3 If a refund is decided upon, the amount of the refund shall be returned to the player’s account, the player shall be informed and the procedure finalised within 48 hours after the decision has been made.
6.4 In the case that a game is stuck in a state where it cannot be finished, for example a connection loss while playing, PremierGaming has the right to “clean up” such bets at a regular basis and refund the bet/wager to the player’s account. This is performed on a monthly basis. If the game has been aborted or miscarried on the server, the player should be refunded.
6.5 If a bonus campaign has in any way been misconfigured, PremierGaming has the right to alter players’ balances and account details to correct the mistake.
6.6 If a game contains a bug or misconfiguration that causes incorrect behaviour or pay-out, PremierGaming has the right to remove the game and alter players’ balances and account details to correct the mistake.
6.7 The Company is not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to the game play. Refunds may be given solely at the discretion of the management.
6.8 The Company shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with website or its content; including without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any persons’ misuse of the site or its content or any errors or omissions in content.
6.9 PremierGaming may remove any game from the Website at any time we see fit.

7. Inactive Accounts

7.1 An inactive account is an account that has not been accessed for twelve (12) months and that has a real money balance.
7.2 PremierGaming will contact you via email up to one month prior to your Account become inactive informing that your Account is about to become inactive. You may reactivate your account by logging in. Once an account becomes inactive, PremierGaming will charge you Eur 5 per month administrative fee on your account. If the balance is less than €5 then the whole amount will be deducted.
7.3 If after your Account has become inactive, you access your Account, you shall be entitled to reimbursement if you can proof You could not access the account due to health-related impediments.
7.4 Provided that if the account is inactive due to a definite period of self-exclusion, inactivity fees shall not be charged during that period and resume 30 days following the expiration of the definite self-exclusion period.

8. Responsible Gaming

8.1 You may at your discretion choose to limit the amount you are allowed to place [link slug="my-account-modal" subpage="showResponsibleGaming"]here[/link] and you may at your discretion choose to limit the amount you are allowed to lose during a daily (24 hour), weekly (7 days) six (6) months or for an indefinite period ([link slug="my-account-modal" subpage="showSelfExclusion"]here[/link]).
8.2 You may at your discretion choose to set a maximum session time during which you are allowed to be logged in at the Website. After this period has expired, you will be logged out of the Website and any game in progress is stopped.
8.3 You may at your discretion choose to limit your ability to access your Account (log in) for indefinite time in which your account will not be accessible again and your remaining funds are transferred back to your bank account.
8.4 You may, at your discretion, choose to limit your ability to access your Account (log in) for a period of twenty-four (24) hours, seven (7) days, six (6) months or for an indefinite period, during which time your Account will not be accessible again and your funds will remain on your casino account.
8.5 All limitations mentioned above is administered and initiated by contacting the Website’s support.
8.6 Any self-exclusion request would be valid for the brand you are currently a member of only and include other websites operated by us.
8.7 If you wish to reduce a limit or increase an exclusion, these shall immediately become effective upon notification to Website’s support. If you would wish to remove a restriction or increase a limit set by you, such change shall only take place 7 days after the request has been received by the Website’s support.

9. Privacy Policy

9.1 You can read our Privacy Statement here. You should be aware that by acceptance of the Rules includes full acceptance of the terms of our Privacy Statement. We therefore ask that you read the Privacy Statement carefully.

10. Anti-Money Laundering

10.1 All transactions shall be checked in order to prevent money laundering. The Company shall report any suspicious transactions to the relevant competent authorities in Malta. If the Company becomes aware of any suspicious activity relating to any of the Games of the Website, the Company must report this to the Company immediately. PremierGaming may suspend, block or close an Account and withhold funds if requested to do so in accordance with the Prevention of Money Laundering Act.

11. Player Complaints

11.1 PremierGaming will endeavour to make a Player’s experience with us an enjoyable one, however, there may be occasions where a Player may feel dissatisfied with the quality of our product/s or of our customer service. A Player may raise a complaint by addressing an email to our Customer Service at [email]support[/email]. Your complaint will be escalated to management and we endeavour to tackle it within 48 hours of receipt.
11.2 Should You feel that the dispute was not resolved to your satisfaction the Player can refer to the dispute to MADRE. MADRE is an independent alternative dispute resolution entity. The dispute resolution procedure at MADRE is free of charge for the Player independent of the outcome. Decisions of MADRE are binding upon Operator and Player. The procedure before MADRE does not restrict or prejudice the Player’s right to bring proceedings against the Operator in any court of competent jurisdiction.
11.3 Complaints on the provision of the gaming service by [site info="name"], i.e. reports relating to the services of [site info="name"] being not safe, fair, or transparent may be referred to the Malta Gaming Authority Player Support Unit, either through the MGA’s website (https://www.mga.org.mt/support/online-gaming-support/) or by sending an email on support.mga@mga.org.mt

12. Limitation of Liability

12.1 You enter the Website and participate in the Games at your own risk. The Websites and the Games are provided without any warranty whatsoever, whether express or implied.
12.2 Without prejudice to the generality of the preceding clause, we, our directors, employees, partners, service provides;
a. Do not warrant that the software, the Games and the Website are fit for their purpose;
b. Do not warrant that the software, the Games and the Website are free from errors;
c. Do not warrant that the software, the Games and the Website will be accessible without interruptions;
d. Shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to your use of the Website or your participation in the Games.
12.3 You understand and acknowledge that, if there is a malfunction in a Game or its interoperability, any bets made during such malfunctioning shall be void. Funds obtained from a malfunctioning Game shall be considered void, as well as any subsequent game rounds with said funds, regardless of what Games are played using such funds.
12.4 You hereby agree to fully indemnify and hold harmless us, our directors, employees, partners and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
12.5 To the extent permitted by law, our maximum liability arising out of or in connection with your use of the Website, regardless of the cause of actions (whether in contract, tort, breach of warranty or otherwise), will not exceed €100.00.

13. Breach, Penalties and Termination

13.1 If you breach any provision of these Terms and Conditions or we have a reasonable ground to suspect that you have breached them, we reserve the right to not open, to suspend, or to close your Account, or withhold payment of your winnings and apply such funds on account of any damages due by you.
13.2 If PremierGaming suspects that you are engaged in illegal and/or fraudulent activities when using the Website; or in breach of this Agreement; or that you are having problems with creditors or otherwise detrimental to our business, we may freeze or terminate your Account or cancel any stakes at our absolute discretion.
13.3 You acknowledge that PremierGaming shall be the final decision-maker of whether you have violated PremierGaming’s rules, Terms and Conditions in a manner that results in suspension or permanent barring from participation in our site(s).

14. Entire Agreement

14.1 If any provision of these Terms and Conditions is held to be illegal or unenforceable, such provision shall be severed from these Terms and Conditions and all other provisions shall remain in force unaffected by such severance.
14.2 We reserve the right to assign or otherwise lawfully transfer this agreement. You shall not assign or otherwise transfer this agreement.
14.3 These Terms and Conditions constitute the entire agreement between you and us with respect to the Website and, save in the case of fraud, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and us with respect to the Website.

15. Applicable law and Jurisdiction

15.1 These Terms and Conditions shall be governed by the Laws of Malta.
15.2 The parties agree that any dispute, controversy or claim arising out of or in connection with these Terms and Conditions, or the breach, termination or invalidity thereof, shall be submitted to the exclusive jurisdiction of the Maltese courts.PremierGaming Limited
Level G, (Office 1/3327),
Quantum House 75,
Abate Rigord Street,
Ta’ Xbiex, XBX 1120, Malta.Licence number MGA/B2C/430/2017