Privacy Policy

Last updated on 05/08/2025Welcome to https://www.prontolive.se (the “Website”)1. Who We Are
1.1. The Data Controller of Your Personal Data is PremierGaming Ltd, a Maltese Company with registration number C-82415 having its registered address at Level G, (Office 1/3327), Quantum House 75, Abate Rigord Street, Ta’ Xbiex XBX 1120 (the “Company” “We” “Us” “Our”). The purpose of this Privacy Notice is to inform You of how the Company collect, process, use, store and protect Your Personal Data as well as the rights You have with respect to the processing of Your Personal Data.1.2. By visiting Our Website and using Our Services, You acknowledge reading and fully considering this Privacy Notice. The Company reserves the right to amend and update this Privacy Notice, whenever it deems appropriate, and any changes thereof shall come in force and effect from the instance they appear online on the Website. Any substantial modifications to this Privacy Notice will communicated to You.1.3. The Company acknowledges that in collecting Your Personal Data We are bound by the laws of Malta and will process Your Personal Data in accordance with the GDPR. For any further request or query about how We use Your Personal Data, You may address Our Data Protection Officer through the following email address: dataprivacy@premiergaming.eu.1.4. Any notice, demand, request or other communication which You address to the Company shall either be sent by certified mail, return receipt requested, or by e-mail. All communication done by e-mail shall be deemed received on the business day following the day of transmission.2. Definitions
Capitalised terms in this Notice shall have the meaning assigned to them under the GDPR, and shall be construed accordingly. Furthermore, the following definitions shall apply:2.1. Account – an account provided to You by the Company upon Your registration and acceptance of the Terms and Conditions for use of the Services.2.2. GDPR – the General Data Protection Regulation (EU) 2016/679, of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of Personal Data and on the free movement of such data, and repealing Directive 95/46/EC, as amended, replaced or superseded and in force from time to time.2.3. Services – the Services provided by the Company through the Website, as defined in our Terms and Conditions.2.4. User – any person who registers an Account or accesses and browses the Website (“You”, “Your”).3. Principles of Data Processing
3.1. We fully respect Your fundamental rights and consider the protection of Your Personal Data to be a priority. Accordingly, when processing Your Personal Data, We respect the following basic principles:
3.1.1. We submit Your Personal Data only to lawful and fair processing, and We maintain full transparency vis-à-vis the way We handle Your Personal Data.
3.1.2. We collect and process Your Personal Data only for specified, explicit, and legitimate purposes as outlined in this Privacy Notice, and We do not process it further in any manner incompatible with these purposes.
3.1.3. We process Your Personal Data only to the extent that it is necessary and appropriate to purposes for which it is collected.
3.1.4. We make reasonable efforts to ensure that Your Personal Data is accurate and updated, taking all reasonable steps to immediately delete or correct it in case of inaccuracy.
3.1.5. We process Your Personal Data in a manner that guarantees its security by using appropriate technical and organizational measures.3.2. In general, We comply with all applicable laws and statutory obligations as Data Controller of Your Personal Data.4. Types of Personal Data We Process
The Company collects and processes the following types of Personal Data:4.1. At the point of Your access and use of the Website – “Technical Data”, including the following:
• End-user device data;
• IP Address;
• Geographical location; and
• Information about your visit and how you interact with Our Website4.2. At the point of Your Account registration and use – “Registration and Operational Data”, including the following:
• Name and Surname;
• Nationality;
• Country of residence;
• Proof of your identification;
• Proof of your residence;
• Your email address;
• Information for authenticating your payment methods; and
• Your login name, password and a password hint to help you to recall your password4.3. During Your business relationship with Us – “Know Your Customer (KYC) Data” including the following:
• Proof of identity (e.g. National ID card, Passport or Driving License);
• Proof of address (e.g. Utility bill);
• Proof of payment (e.g. bank statement); and
• Source of wealth information (e.g. payslips).Depending on the circumstances of the relationship, we may collect additional KYC Data.4.4. Any other Personal Data directly provided by You during Your interaction with Us.5. Purposes and Legal Basis for Data Processing
5.1. The Company may process Your Personal Data to fulfill its obligations under the Terms and Conditions, for the following purposes:
• Administration and development of the Website and the Services;
• Enhancement of user experience, including the provision of personalized Services and improvement of the Website and the Services;
• Development of new products, utilities and offerings;
• Collection, processing and performing statistical and other research and analysis of information for enhancement of the Website and the Services; and
• Verifying compliance with the Terms and Conditions of the Website.5.2. The Company may process Your Personal Data to comply with its legal obligations, for the following purposes:
• Detection, investigation and prevention of fraudulent transactions; and
• Implementation of responsible gaming measures.5.3. The Company may process Your Personal Data only with Your lawful consent for the following purpose:
• Commercial communication, marketing and advertising of Our Services, products, offers or promotions that may be of interest to you.5.4. You have the right to withdraw Your consent at any time in writing to Our contact details mentioned in this Notice. Withdrawal of Your consent does not affect the lawfulness of the treatment of Your data prior to its revocation.6. Data Recipients
6.1. For the execution of the purposes mentioned in this Privacy Notice, We may provide access or transmit Your Personal Data to the following recipients (“Data Processors”):
• Our internet and data hosting providers for hosting purposes;
• Third-party providers for the smooth operation of Website and Our information and communication systems;
• Third-party providers for data analysis and regulatory monitoring purposes;
• Third-party game providers for gameplay purposes;
• Third party marketing partners for marketing and promotional purposes;
• Third-party payment providers for payment facilitation purposes; and
• Other group companies for operational purposes.6.2. The processing of Your Personal Data by Our Data Processors is done under a contract compelling Data Processors to the same level of data protection provided under this Privacy Notice.6.3. In the event that such a data transfer occurs, We will take all reasonable steps possible to ensure that Your data is treated as securely as it is within the European Union and in accordance with this Privacy Notice and applicable legislation. In particular, We will only transfer Your personal data to third parties located in countries that are subject to an ‘adequacy decision’ by the European Commission and are therefore deemed to provide an adequate level of protection for personal data, or to third parties subject to adequate safeguards through the use of standard contractual clauses as issued by the European Commission.6.4. In the event that We are required by a court or other administrative authority, pursuant to an investigation relating to unlawful activities such as money laundering and in any other case that We are legally bound to do so, the Company may transfer Your Personal Data to public authorities to the extent specified by law.6.5. Your Personal Data may also be disclosed with certain sporting bodies policing the integrity and rules of a sport or game, with whom We have agreements (Memoranda of Understanding or "MOUs") for the sharing of such data in cases where We consider that there are reasonable grounds to suspect that You may be involved in a breach of such rules or otherwise pose a threat to the integrity of the relevant sport or game. Those bodies may then use your Personal Data to investigate and act on any such breaches in accordance with their procedures.7. Data Security and Confidentiality
7.1. The Company applies internal policies and takes all appropriate organizational, technical and procedural security measures, as well as technical standards, in accordance with applicable laws and regulations for the proper use and integrity of Your Personal Data and to prevent unauthorised or accidental access, processing, deletion, alteration or other use.7.2. The processing of Your Personal Data by the Company is conducted in a secure and confidential manner, taking into account the latest developments, implementation costs and the nature, scope, context and purposes of the processing, as well as the risks for Your rights and freedoms, which are applicable in each circumstance.7.3. Your Personal Data is processed solely by authorised personnel of the Company, bound by strict obligations of confidentiality.8. Retention of Personal Data
8.1. We retain Your Personal Data for as long as is necessary to fulfill the relevant purposes of processing explained in this Notice, in accordance with the Data Minimisation and Storage Limitation principles.8.2. Furthermore, the Company may retain Your Personal Data after the expiration of the relevant processing purposes for the following reasons:
• In case We have a legal obligation to retain Your Personal Data under a relevant statutory provision.
• Based on Our legitimate interest to defend the Company against any potential legal claims, before any competent court or public authority.8.3. After retention period, Your Personal Data is erased from Our databases and systems.8.4. For more information about data retention terms in relation to specific Personal Data, please contact Us at dataprivacy@premiergaming.eu.9. Your Rights
9.1. You have the right:
• To request access to Your Personal Data and information related to its processing and obtain a copy thereof.
• To request for the rectification of any inaccuracies or missing Personal Data.
• To request the erasure of Your Personal Data.
• To request the restriction of the processing of Your Personal Data in cases explicitly provided for by law.
• To request the portability of Your Personal Data to another Data Controller in a structured, commonly used and machine-readable format.
• To object to the processing of Your Personal Data in cases explicitly provided for by law.
• To object to a decision taken solely on the basis of automated processing, including profiling, which has impact on You or significantly affects You.9.2. Any requests relevant to the above Section 9.1 must be addressed in writing to dataprivacy@premiergaming.eu.9.3. If You feel that Your rights are infringed, You have the right to file a complaint with the Malta Office of the Information and Data Protection Commissioner at the following website File a complaint - IDPC.10. Your Obligations
10.1. By using Our Website and by providing Your Personal Data, You acknowledge that You are required to provide Your actual, accurate and complete data as requested by the Company. Furthermore, You must inform Us of any changes to Your information so as to ensure it is kept up-to-date and accurate.10.2. If You are found to be in breach of Your obligations or if We have reasonable suspicion that the information You provide is false or incomplete or in any way contrary to applicable law or this Privacy Notice, We retain the right to reject Your application for registration or to suspend or terminate Your Account immediately without notice. In such case, You have no right to any compensation due to the rejection of Your application, or the suspension or termination of Your Account.11. Cookies
11.1. Our Website uses cookies. For more information please review Our Cookie Notice.

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